Nov 30, 2016

Solved: Error Outlook 2016 is stuck on Processing on Windows 10

Summary: In this post, you will learn to fix ‘the stuck issue Outlook 2016 processing screen’. It also gives a brief idea about its symptoms and why is this happening.

MS Outlook 2016 the latest version i.e. popular desktop email client for Windows Operating System users. Due to worthy customer experience, most of the users are upgrading from previous version (Outlook 2013) to newer Outlook 2016 version.

However, the upgrade into new Windows PC is not a big assignment but it may create chaos with an occurrence of any technical glitch. Online communities are flooded with several discussions about Windows 10, Outlook 2016 and Office 365 issues.

Let’s us discuss a most common problem among Outlook community i.e. an odd issue when they have upgraded from Outlook 2013 to 2016. After launching Outlook 2016 start screen stuck at “Processing”. Even after trying so many solutions like re-installing, uninstalling or online solution, it seems worthless.


The most common symptoms could be as follows:
1: Outlook is not responding
2: Outlook stuck on the start screen with “Processing”
3: Microsoft Outlook 2016 hangs, Freezes or stops to work while open any email, attachment or folder.

Main causes:

1: Due to 3rd Party Add- Ons that is not responding and make Outlook crash
2: Data file of the Outlook could be corrupt.
3: Any Dialog box is open but hidden to the user’s view.

Solution 1: Fix the Outlook 2016 stuck issue:

1: Run MS Outlook in safe mode, to do so type Outlook.exe/safe in Start menu.

2: Press Alt+Tab to verify that if there any dialog box is not open.

Steps to Repair your Outlook 2016 Installation

1: Click start and search for “Program & Features” (Windows 10 only)
2: Now select MS Office and then click on change option.
3: A new dialog box appears, then select ‘Quick Repair’ option, if this will unable to resolve the issue, so you can select Online Repair
(Online Repair takes more time but gives good result in comparison to Quick Repair. All is that it is time consuming.

Solution 2: Create a new Outlook Profile

If the above Methods are not effective, then you have to create a new Outlook profile which stores settings and user information. To create a new profile, follow the below steps:
1:  Click on the start and Open the Control Panel.
2: A new dialog box appears then click On Control Panel option and select All Control Panel.
3: Click on the Mail (MS Outlook 2016)
4: Now select the option ‘Show Profiles’.
5: Check the option Prompt for a profile to be used.

Solution 3: Inbox Repair Tool

Sometime, it can be related to damage in Outlook PST file structure. You don’t have reason to panic because MS Outlook has internal package (ScanPST.exe) to re-build the spotted areas of PST file.

Location of ScanPST.exe in Different Microsoft Outlook Versions:
Location of ScanPST.exe in Outlook 97 / Outlook 98
C:\Program Files\Common Files\Windows Messaging\scanpst.exe

In Outlook 2000 Location of ScanPST.exe 
C:\Program Files\Common Files\System\MAPI\<locale ID>\NT\scanpst.exe

In Outlook 2002/XP ScanPST.exe locate at
C:\Program Files\Common Files\System\MAPI\<locale ID>\scanpst.exe

Location of ScanPST.exe in Outlook 2003-32 Bit Windows        
C:\Program Files\Common Files\System\MSMAPI\<locale ID>

ScanPST.exe in Outlook 2003-64 Bit Windows     
C:\Program Files (x86)\Common Files\System\MSMAPI\<locale ID>

In Outlook 2007-32 Bit Windows Location of ScanPST.exe
C:\Program Files\Microsoft Office\Office12

ScanPST.exe Location in Outlook 2007-64 Bit Windows  
C:\Program Files (x86)\Microsoft Office\Office12

ScanPST.exe located in Outlook 2013-32 Bit Windows    
C:\Program Files\Microsoft Office\Office15

Location of ScanPST.exe in Outlook 2013-64 Bit Windows        
C:\Program Files (x86)\Microsoft Office\Office15

ScanPST.exe location in Outlook 2016-32 Bit Windows (Click to Run)   
C:\Program Files\Microsoft Office\root\Office16

ScanPST.exe locations for Outlook 2016-64 Bit Windows (Click to Run)
C:\Program Files (x86)\Microsoft Office\root\Office16

Final Verdict:

The manual method is sufficient to resolve this problem instantly. If you are still unable to resolve it then try ScanPST.exe or its alternative.


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